Retail is a dynamic field. The expectations and spending habits of consumers are constantly evolving, driven by large market players like Amazon. Without a doubt, the most significant area for these expectation shifts can be found in checkout and delivery. Whereas once getting the package to a customer was simply a logistical hurdle, it’s now a decisive moment in the customer experience that impacts their happiness, spending habits, and long-term loyalty.
Studies have repeatedly shown that retailers who optimize both checkout and delivery are gaining a distinct advantage, earning not only sales but trust, repeat business, and higher overall value from every transaction.
This is where Shipsi comes in. An innovative tech solution, Shipsi has been rewriting the rules of fulfillment for retailers since 2018 by transforming not just checkout and delivery, but the entire customer journey into an opportunity for business growth through improved loyalty, better conversion rates, bigger basket sizes, and improved Customer Lifetime Value. And there are real-world examples to back this up.
These benefits have been proven in the real world across multiple businesses and industries.
Mini Dreamers is a kids’ clothing manufacturer that was struggling to compete in an oversaturated market. They were looking for faster deliveries during the holiday season when clients did most of their purchases. They installed Shipsi in five minutes and immediately began to see the impact across their business.
iLevel Lab is a beauty supplier, focused primarily on faux eyelashes and accessories. Through market research, they discovered that their customers were surprisingly time sensitive on their deliveries and installed the Shipsi Shopify App to answer this challenge, and got much more than simple instant and scheduled delivery
AWARENESS: Delivering First Impressions That Stick
The customer journey doesn’t start at checkout, it begins the moment a shopper sees your brand online. SHIPSI boosts ad performance and product visibility by pairing fast fulfillment messaging with promotional content. When consumers see that same-day or 30-minute delivery is available, they’re significantly more likely to click through social media ads or engage with digital storefronts. The promise of speed generates intrigue, enhances product value, and drives initial engagement, all before a shopper even lands on a product page.
Cart abandonment is a persistent challenge for e-commerce brands. Not just a symptom of price or indecision, studies have shown that it’s more often caused by uncertainty or friction at checkout. According to Baymard research 21% of consumers have abandoned carts because the delivery time was too long. Worse still, McKinsey reports that 90% of customers will abandon their carts if they discover that there are high delivery costs.
By integrating faster, more reliable, and, importantly, more cost-effective delivery options into the checkout experience, retailers eliminate a common point of hesitation and dramatically reduce drop-offs in the final step of the buyer journey.
After a quick and easy install, Shipsi integrated same-day delivery directly into the Mini Dreamers checkout flow. Their customers instantly saw faster fulfillment options at checkout, and more than 50% of them were able to take advantage of same-day delivery. The best part? This happened for less than their previous delivery options. In fact, Mini Dreamers reported they saw a 1.5x return on their Shipsi investment through savings on their delivery costs alone.
This upgraded experience eliminated customer guesswork and reduced checkout hesitation.
Speed and delivery reliability don’t just reduce checkout friction; they encourage customers to buy more. In his 2024 letter to Shareholders, Amazon CEO Andy Jassy explained that as the company improved its delivery speeds, customers completed purchases at a higher rate and shopped more frequently. In short, when shoppers know they can receive their products quickly, they’re more likely to commit to larger purchases.
This can be backed up by iLevel Lab, which found a new market with Beauty professionals who needed speedy access to supplies. With the implementation of Shipsi, they saw an enhanced reputation in that field and an increased number of orders. Critically, they also saw an immediate bump in Average Order Value from $64 in April to $83 in May. Not only were their customers ordering more often, but they were also ordering more on each of their deliveries.
“A number of our customers really need same-day delivery and will seemingly pay anything to have it, since it’s crucial for their businesses when they are out of product,”
CTO of iLevel Lab, Ross Greenberg.
Delivery is no longer a backend operation, it’s the frontline of brand perception. If something goes wrong, clients don’t blame the logistics company, they blame the brand they were buying from. SHIPSI ensures that this critical stage of the customer journey is both reliable and remarkable.
With over 99%+ on-time performance and real-time tracking, SHIPSI transforms delivery into a trust-building interaction. Customers feel in control and informed from dispatch to doorstep, which reinforces confidence in the brand and reduces costly support inquiries. Whether it's scheduled or instant, SHIPSI’s white-glove approach ensures a smooth experience that reflects the retailer's commitment to service. By turning logistics into a dependable and even memorable moment, SHIPSI helps elevate every shipment into a lasting impression
Packed with features customers are looking for, including live tracking of deliveries, Shipsi helps users experience stronger brand affinity, repeat purchases, and higher customer lifetime value, not just because it’s faster, but because it feels trustworthy and tailored.
The result for Mini Dreamers was an incredible 36x increase in holiday orders year-on-year.
“This was something that none of my competitors were doing. It made it possible for customers to have their shipment right away.”
Mini Dreamers CEO, Melody Nabati