SHIPSI is Unlocking Instant Returns that Build Customer Loyalty.

Smart, seamless, and seriously fast. Shipsi is revolutionizing retail returns.

At SHIPSI, we’ve long been obsessed with helping retailers deliver better,  not just packages, but better experiences. From accelerating same-day delivery across the country to redefining the customer checkout experience, we've empowered retailers to rise to the new demands of the instant economy. And now, we’re raising the bar again.

This month, SHIPSI is officially launching Instant Returns, a powerful new service designed to streamline the post-purchase journey for customers and retailers alike.

Why Instant Returns Matter Now

The post-purchase experience has never been more important. In fact, 88% of online shoppers are willing to pay more for same-day delivery, and that mindset extends to returns too. Customers expect convenience, reliability and speed not only when receiving goods, but also when sending them back. Meteorspace reports that 84% shoppers will not purchase from a retailer again after a bad returns experience. These high demands have created a massive opportunity for retailers to reduce friction, build loyalty, and stand out in a crowded e-commerce landscape

Returns are no longer an afterthought. They're a competitive advantage.

The trouble is, traditional return processes are clunky. They rely on outdated logistics, cause delays in restocking and reselling, and can turn customers off if not handled with care. SHIPSI's Instant Returns change all of that.

What Are Instant Returns?

Instant Returns enable customers to send products back in real-time, without leaving home, with the same ease and convenience they experience when receiving their order. Leveraging our vast last-mile logistics network and intelligent route optimization, we offer on-demand return pickups, often within minutes of request.

With SHIPSI’s logistics engine and real-time carrier integrations, retailers can now offer:

• Scheduled or on-demand pickups for returns from customers’ homes or offices
• Real-time tracking and status notifications for every step of the return
• Rapid restocking and inventory updates to recover resale value quickly
• Instant refunds or exchanges to delight and retain customers
  
  

How SHIPSI Instant Returns Work

• 1-Click Return Initiation: Customers receive a delivery notification email with an option to start a return or exchange.
• Simple Scheduling: A quick form lets customers schedule a pickup within store hours, right to their doorstep.
• Flexible Costs: Returns can be free or paid, based on merchant settings—fees go back to the merchant’s Shipsi fund.
• Seamless Pickup: Items are returned to the original delivery location, ensuring smooth logistics.
• Instant Confirmation: Customers get immediate scheduling confirmation and a follow-up return email.
• Fully Managed by SHIPSI: Configuration is handled by superadmins for a streamlined, branded experience.

Built on the $557.1B Logistics Boom

Activating SHIPSI’s Instant Returns is the strategically smart decision for every retailer. It’s built on the backbone of the $557.1 billion U.S. logistics market and powered by SHIPSI’s proprietary technology and distributed fulfillment capabilities. By removing friction from reverse logistics, retailers can now turn inconvenient and costly returns into seamless brand moments.

With Instant Returns, we’re helping brands:

• Reduce operational costs tied to return management
• Minimize refund delay disputes and increase trust
• Turn one-time buyers into loyal repeat customers

A Boon for Retailers, and Their Bottom Lines

With Instant Returns, retailers can restock inventory faster, improve sell-through rates, and significantly reduce the number of “dead stock” items that miss their resale windows.

Even better, customers who experience frictionless returns are 28% more likely to buy again and 25% more satisfied with their shopping experience. That’s the power of a return done right.

Get Started Today

Whether you’re a national retail chain or a fast-growing DTC brand, Instant Returns can transform the way you serve your customers after the sale. With seamless integrations, branded return experiences, and real-time data insights, SHIPSI gives you the tools to make returns a strategic win, not a logistical burden.

Want to see it in action? Contact us or visit shipsi.com to request a demo.