Peak season brings its own kind of magic – bustling carts, impulse gifting and shoppers moving faster than ever. But it also brings something most retailers quietly brace for: a surge in returns.
Here’s the surprising truth – a great return experience isn’t just damage control. It’s one of the most powerful opportunities to earn loyalty, drive repeat purchases and stand out from competitors. Recent studies show that over 90 percent of shoppers judge a brand based on its return experience, and 73 percent are more likely to buy again when returns are easy.
With Shipsi, returns stop being an operational burden and start becoming a retention engine.
The days of printing labels, taping boxes and hunting for the nearest drop-off point are over. Today’s customers want what they get at checkout – convenience, speed and zero hassle.
Doorstep pickups deliver exactly that.
When shoppers know a courier will come directly to them, return anxiety disappears and purchase confidence increases. Research shows that reducing friction in the return process can lift conversion rates by up to 20 percent because customers feel safer trying new products, styles and sizes.
Doorstep pickups aren’t just convenient – they encourage trial behavior and unlock more purchases.
While Shipsi doesn’t issue refunds or store credits, what we do enable is speed – the kind of speed that keeps customers shopping instead of waiting.
When returns are easy to initiate and pickups happen quickly:
Shoppers who experience fast, streamlined returns consistently show higher lifetime value because the interaction feels cared for rather than forgotten.
Convenience fuels loyalty – especially during the holidays.
If delivery tracking brought peace of mind during checkout, return tracking delivers the same reassurance after the sale.
Status notifications like:
…remove the anxious gap between sending a product back and receiving an outcome.
Transparency doesn’t just feel good – it reduces WISMR (Where Is My Return) tickets, prevents unnecessary follow-ups and creates a smoother post-purchase experience. A clear timeline builds trust, and trust builds loyalty.
Peak season is the perfect time to make sure your return policies match your strategy. While these settings aren’t self-service yet, our Shipsi team will update everything for you – simply reach out to Customer Support or the sales or marketing contact you work with.
Here’s what you can tailor:
A quick review now ensures a seamless experience when order volumes spike.
December isn’t just busy – it’s defining. Small improvements in return convenience create outsized gains in:
In peak season, a smooth return experience isn’t optional. It’s a competitive advantage that shapes how customers remember your brand for the rest of the year.
Retailers who treat returns as a strategic growth lever – rather than a cost center – consistently win more customers and keep them longer.
Book a 15-minute Shipsi readiness check with our team and get peak-season optimized.