Retail is a dynamic field. The expectations and spending habits of consumers are constantly evolving, driven by large market players like Amazon. Without a doubt, the most significant area for these expectation shifts can be found in checkout and delivery. Whereas once getting the package to a customer was simply a logistical hurdle, it’s now a decisive moment in the customer experience that impacts their happiness, spending habits and long-term loyalty.
Studies have repeatedly shown that retailers who optimize both checkout and delivery are gaining a distinct advantage, earning not only sales but trust, repeat business, and higher overall value from every transaction.
This is where Shipsi comes in. An innovative tech solution, Shipsi has been rewriting the rules of fulfillment for retailers since 2018 by transforming every checkout and delivery into an opportunity for business growth through improved loyalty, better conversion rates, and bigger basket sizes, and there are real-world examples to back this up.
These benefits have been proven in the real world across multiple businesses and industries.
Mini Dreamers is a kid’s clothing manufacturer that was struggling to compete in an oversaturated market. They were looking for faster deliveries during the holiday season when clients did most of their purchases. They installed Shipsi in five minutes and immediately began to see the impact across their business.
iLevel Lab is a beauty supplier, focused primarily on faux eyelashes and accessories. Through market research, they discovered that their customers were surprisingly time sensitive on their deliveries and installed the Shipsi Shopify App to answer this challenge.
Cart abandonment is a persistent challenge for eCommerce brands. Not just a symptom of price or indecision, studies have shown that it’s more often caused by uncertainty or friction at checkout. According to Baymard research 21% of consumers have abandoned carts because the delivery time was too long. Worse still, McKinsey reports that 90% of customers will abandon their carts if they discover that there are high delivery costs.
By integrating faster, more reliable, and, importantly, more cost-effective delivery options into the checkout experience, retailers eliminate a common point of hesitation and dramatically reduce drop-offs in the final step of the buyer journey.
After a quick and easy install, Shipsi integrated same-day delivery directly into the Mini Dreamers checkout flow. Their customers instantly saw faster fulfillment options at checkout, and more than 50% of them were able to take advantage of same-day delivery. The best part? This happened for less than their previous delivery options. In fact, Mini Dreamers reported they saw a 1.5x return on their Shipsi investment through savings on their delivery costs alone.
This upgraded experience eliminated customer guesswork and reduced checkout hesitation.
Speed and delivery reliability doesn’t just reduce checkout friction; it encourages customers to buy more. In his 2024 letter to Shareholders, Amazon CEO Andy Jassy explained that as the company improved its delivery speeds, customers completed purchases at a higher rate and shopped more frequently. In short, when shoppers know they can receive their products quickly, they’re more likely to commit to larger purchases.
This can be backed up by iLevel Lab which found a new market with Beauty professionals who needed speedy access to supplies. With the implementation of Shipsi, they saw an enhanced reputation in that field and an increased number of orders. Critically, they also saw an immediate bump in Average Order Value from $64 in April to $83 in May. Not only were their customers ordering more often, but they were also ordering more on each of their deliveries.